Return & Exchange Policy
We take pride in finding the perfect chair for our customers but if you would like to return your product, we offer a hassle-free 30-day return policy.
TheModernBack.com allows returns to be initiated up to 30 days from the date of product delivery. Please complete our 'contact us' form or call 800-416-4304 to notify us of your intent. All returns must be initiated by The Modern Back. All items must be shipped in their original packaging. If the chair is not received in the original packaging, additional fees may be incurred.
Once a return is processed and accepted by the manufacturer or The Modern Back, a credit will be issued. Refunds will be issued only to the card used for payment. All products must be returned in as-new condition with no detectable damage. Customers are responsible for all shipping fees. This includes shipping charges originally included in the purchase price of the product. White glove delivery is a service and therefore is not refundable. The customer will be responsible for any damages to the product and this amount will be determined by the manufacturer or The Modern Back. If a product is refused upon delivery, customer is responsible for all shipping charges. Products sold as Open Box are sold "as is" and all sales are final. Products purchased via finance are not eligible for a return.
Most chairs ship next day. If you choose to cancel your order after your massage chair has shipped, you will be liable for any shipping charges plus a 3% credit card processing fee. If you cancel after 24 hours and your chair has not shipped, we will just charge the 3% credit card processing fee.
The customer must initiate their claim within 30 days of the product delivery by completing our contact us form or calling 800-416-4304. Once approved for the return, the customer will be issued a Return Merchandise Authorization (RMA) and RMA number. Products must be packed for return in the original box with original packaging material. The customer has 7 days from the issuance of the RMA to return the product. Credit will be issued upon inspection of the returned product. Incomplete product returns will receive a partial credit at the discretion of The Modern Back and the manufacturer. Most chairs are not assessed a restocking fee, however, The Modern Back reserves the right to charge a fee ranging from 0-30% depending on the make and model of the chair.
Similar to our return policy, customers have 30 days to exchange their products for another product. The customer is responsible for shipping fees and white glove delivery fees. If a product is defective, we will exchange it for the same product with no additional costs. Once an exchange has taken place on a non-defective product, it cannot be returned.
Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery. If your item(s) do arrived damaged, please take photos, email them to us, and we will process a claim with the manufacturer on your behalf. Your damages will be taken care of in a timely manner.