Return Policy  

Your complete satisfaction is our priority, and most items can be returned within 30 days with a pre-authorization.  Please use the “Contact Us” form or call 800-416-4304 to notify us of your intent.    

Customer agrees to the following:   

• All products, attachments, manuals and accessories must be returned in their original packaging.   
• All shipping and white glove delivery fees are not refundable  
• The customer is responsible for any damages to the product(s) including any scuffs, odors, stains, scratches and other damages 
• All Ceragem products have a 15-day return policy.
• Showroom & open-box products are all sales final and no returns are permitted  
• Special and custom orders are all sales final and no returns are permitted  
• If you paid via finance, you must pay any returns fees separately before the loan can be refunded /cancelled.  
• We reserve the right to charge a restocking fee of 0 to 30% of the purchase price

Financing Delivery Deposit:

If you purchase with financing, you will be asked to put up a refundable deposit of $250-$1000 on a credit card to cover delivery fees in the event you refuse delivery. Once the chair is delivered, the funds will be returned to the same credit card used for the deposit. If your delivery is refused, the funds will not be refunded. The amount will depend on the type of delivery & brand of chair you are purchasing. For more details, please call us 800-416-4304. 

Exchanges  

Exchanges are permissible within 30 days. The customer is responsible for white glove delivery fees, shipping fees, and restocking fees.  If the product is defective and cannot be fixed, it will be replaced. Once an exchange has taken place it cannot be returned.   

Cancellation Policy  

Please note, if you cancel your order before your product ships, you will be charged a 3% cancellation fee - no exceptions. If you cancel your order & your product has already shipped, you will also be responsible for any shipping fees that are incurred.  

Damages  

If you product requires service after the delivery has already been made, you must give us an opportunity to repair the product through the manufacturer's warranty. If you refuse repair service and request a return, you will be responsible for all the delivery fees and applicable restocking fees.

Thoroughly inspect your items for damages and notate any damages upon signing for delivery. If the product & box is badly damaged, write on the Bill of Delivery as “REFUSED DUE TO DAMAGE.”  Take pictures of the damage and contact us 800-416-4304 as soon as possible so we are aware of the situation.