Massage Chair Warranty

The Modern Back is an authorized dealer for all the brands listed below. Every massage chair purchased through our store comes with a manufacturer's warranty, ensuring your product is protected and supported directly by the brand. Below, you’ll find the information on how to file a claim for each brand. Whether you need to contact the service department or start a warranty claim, this page makes it easy to find exactly what you need. When you submit a warranty claim, you’ll need to provide the manufacturer with your name, order number, and the name of the product you purchased along with a description of what you’re experiencing. If you need to obtain a copy of your proof of purchase, please send an email to support@themodernback.com

Ador: For Ador warranty service, you can submit a service ticket here:  https://titanchair.freshdesk.com/support/tickets/new or you can call them at 888-848-2630 extension 3. 

AmaMedic: For AmaMedic warranty service, you can submit a service ticket here:  https://titanchair.freshdesk.com/support/tickets/new or you call them at 888-848-2630 extension 3. 

Daiwa: For Daiwa warranty service, you can call them at 310-525-2701 or send an email to:  repair@usjaclean.com You can also fill out a service request form here: https://www.daiwamassage.com/contact/service-request/ 

Ergotec: For Ergotec warranty service, you can call them at 877-977- 0656, or you can fill out a service request form here: https://cozzia.com/pages/service/ 

Infinity: For Infinity warranty service, you can call them at 603-910-5000. 

Inner Balance: For Inner Balance warranty service, you can call them at 877-217-2862, or you can send an email to: service@ib-wellness.com 

JPMedics: For JPMedics warranty service, you can call them at 877-977-0656, or you can fill out a service request form here:  https://jpmedics.com/pages/service-request  

Kahuna: Please note, you must register your Kahuna warranty within one month after you receive your chair here: https://service.kahunachair.com/service1/warranty-registeration/ 

For Kahuna warranty service, you can call them at 855-646-9500, or you can fill out a service request form here: https://service.kahunachair.com/service1/Request/ 

Luraco: For Luraco warranty service, you can call them at 817-633-1080 or send an email to: support@luraco.com 

Ogawa: For Ogawa warranty service, you can call them at 844-438-6429 or you can fill out a service request form here: https://www.ogawaworldusa.com/pages/service-request 

Osaki: For Osaki warranty service, you can submit a service ticket here:  https://titanchair.freshdesk.com/support/tickets/new. or you can call them at 888-848-2630 extension 3. 

Svago: For Svago warranty claims, you can call them at 877-977-0656. You can also submit a service ticket here: https://cozzia.com/pages/service/ 

Synca: For Synca warranty claims, you can call them at 877-217-2862 or send an email to: service@ib-wellness.com 

Titan: For Osaki warranty service, you can submit a service ticket here:  https://titanchair.freshdesk.com/support/tickets/new. You can also call them at 888-848-2630 extension 3. 

Ultra Comfort: For Ultra Comfort warranty service, you can call them at 866-793-5100, or you can send an email to: parts@ultracomfort.com