Seattle/Kent Massage Chair Showroom FAQs:
Why Choose The Modern Back?
As the nation’s most top-rated massage chair retailer, The Modern Back pairs deep industry expertise with unmatched, personalized care. We are a family-owned business dedicated to guiding your wellness journey from start to finish—offering highly competitive pricing, an exceptional selection of premium models, and dedicated lifetime support long after your purchase.
Do I need an appointment to visit?
Yes, appointments are required. To ensure you receive our undivided attention, we host exclusive, private 1-on-1 consultations. You can easily reserve your private session online or by calling us directly at 206-743-0116.
What are the showroom hours?
Our Kent showroom is open from 10:00 AM to 5:00 PM Mon-Fri (Closed Wed). Because we dedicate this time entirely to private, personalized consultations, please call ahead to book your session before stopping by.
What should I bring to my appointment?
Just yourself and a pair of socks, as shoes must be removed before testing the equipment. We highly recommend wearing comfortable clothing so you can fully experience every feature. If you are managing specific therapeutic needs (such as chronic back pain), feel free to bring those details along so our specialists can guide you to the perfect model.
Is parking available?
Yes. We offer free, hassle-free storefront parking directly in front of our showroom.
Our Location: 8124 South 208th St., Kent, WA 98032
Can I test the chairs before making a decision?
Absolutely! Our Kent-Seattle location is designed as a live testing center. We encourage you to experience and compare multiple advanced 3D and 4D models side-by-side so you can feel the precise differences in massage intensity and roller tracks.
Can I purchase a chair that isn't currently on the showroom floor?
Yes. If there is a specific model you want that isn’t currently on display, we can order it directly from the manufacturer for you. Speak with one of our showroom specialists to review available options, custom finishes, and delivery timelines.
Do you sell open-box or floor models?
Yes, we frequently feature a curated selection of open-box and floor models at excellent values, subject to current showroom inventory.
Do you offer delivery and setup for local residents?
Yes, we provide premium, white-glove delivery, assembly, and room-of-choice setup throughout Washington State. Our local service area includes Kent, Seattle, Tacoma, Bellevue, Renton, Sammamish, Medina, Woodinville, Kirkland, Redmond, and the greater Seattle metro area.
Do you ship outside of Washington?
Yes! Whether you are purchasing a massage chair for a second home, sending a gift, or relocating out of state, we offer seamless delivery and setup across all 48 contiguous states.
What kind of service and support do you provide post-purchase?
We stand by our products for the long haul. We provide lifetime local phone support and will directly coordinate any necessary warranty service or routine maintenance to ensure your chair performs flawlessly for years to come.
Financing, Tax Savings, & Price Matching
Do you offer massage chair financing?
Yes. We partner with trusted lenders—including Wells Fargo, Klarna, PayPal, and PayTomorrow—to provide flexible payment structures for qualifying customers.
- Financing is subject to credit approval. Specialized 72-month financing terms are available on select models.
Can I use my HSA or FSA card?
Yes. You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) card at checkout, provided your specific plan administrator allows it. To make the process completely seamless, our specialized HSA/FSA payment provider can assist you in obtaining the required Letter of Medical Necessity (LMN).
Do I have to pay sales tax on my purchase
No. Washington residents can purchase from us tax-free. The Modern Back currently does not have tax nexus in Washington state since you are visiting a partner showroom.
Do you offer price matching?
Yes! We are committed to giving you the absolute best value. If you find a lower advertised price from any authorized competitor, we will gladly match it on any massage chair we carry.
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