Columbia Massage Chair Showroom FAQs:
Do I need an appointment to visit the Maryland showroom?
Yes, we operate strictly by appointment to guarantee you an exclusive, uninterrupted experience. To give you our team's undivided attention, we host private 1-on-1 consultations where you can explore our lineup at your own pace. You can easily reserve your private session online or by calling us directly at 410-844-0365.
What are the Columbia showroom hours?
Our Columbia location welcomes scheduled guests Monday through Friday from 10:00 AM to 5:00 PM. Because we dedicate these hours entirely to personalized, private consultations, please be sure to call ahead or book your session online before stopping by our Oak Hall Lane facility.
How should I prepare for my showroom appointment?
Just bring yourself and a pair of clean socks, as shoes are removed to test our display equipment. We highly recommend wearing loose, comfortable clothing so you can fully experience every feature, from the back rollers to the air compression sleeves. If you are managing specific therapeutic needs—such as sciatica, chronic neck stiffness, or lower back tension—feel free to share those details so our specialists can guide you to the ideal model.
Is parking available at the Maryland location?
Yes. We offer free, hassle-free storefront parking directly in front of our entrance, making it incredibly convenient to visit.
Our Location:
6770 Oak Hall Lane, STE 106
Columbia, MD 21045
Can I test the chairs before making a decision?
Absolutely! Our Columbia showroom is meticulously designed as a live testing center. We encourage you to experience and compare multiple advanced 3D and 4D models side-by-side so you can feel the precise differences in massage track mechanics, intensity levels, and custom programming.
Can I purchase a chair that isn't currently on the showroom floor?
Yes. While we feature our most popular, top-rated models on the display floor, we can easily order any chair from our manufacturer partners for you. Speak with one of our Columbia showroom specialists to review all available custom finishes, optional upgrades, and expected delivery timelines.
Do you sell open-box or floor models locally?
Yes, we frequently feature a curated selection of certified open-box and floor models at excellent values, subject to current in-showroom inventory. Be sure to ask your specialist about any available floor model specials during your visit.
Do you offer delivery and setup for local residents?
Yes, we provide premium, white-glove delivery, room-of-choice assembly, and full setup throughout Maryland. Our local delivery team regularly services communities where our clients live, including:
- Columbia
- Baltimore
- Annapolis
- Bethesda
- Potomac
- Arlington, VA
- Alexandria, VA
- Fairfax, VA
- Pennsylvania
- Maryland
- Delaware
- Washington DC
- Maryland
Do you ship outside of Maryland?
Yes! Whether you are purchasing a massage chair for a vacation home, sending a gift to family, or relocating out of state, we offer seamless white-glove delivery and professional installation across all 48 contiguous states.
What kind of service and support do you provide post-purchase?
We stand by our products for the long haul. We provide lifetime local phone support for our Maryland clients and will directly coordinate any necessary warranty service or routine maintenance with certified local technicians to ensure your chair performs flawlessly for years to come.
Do you offer massage chair financing?
Yes. We partner with trusted lenders—including Wells Fargo, Klarna, PayPal, and PayTomorrow—to provide flexible payment structures for qualifying customers. Specialized 72-month financing terms are available on select models, subject to credit approval.
Can I use my HSA or FSA card?
Yes. You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) card at checkout, provided your specific plan administrator allows it. To make the process completely seamless, our specialized HSA/FSA payment provider can assist you in obtaining the required Letter of Medical Necessity (LMN).
Do I have to pay sales tax on my purchase?
No. Maryland residents can purchase from us completely tax-free. Because you are visiting a partner showroom, The Modern Back currently maintains no sales tax nexus in the state of Maryland, saving you hundreds of dollars on your investment.
Do you offer price matching?
Yes! We are committed to ensuring you get the absolute best value in Central Maryland. If you find a lower advertised price from any authorized competitor on an identical model, we will gladly match it on any massage chair we carry.
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