Columbia Massage Chair Partner Showroom FAQs
Why Choose The Modern Back?
The Modern Back combines deep industry expertise with personalized, family-owned care as one of the most top-rated massage chair retailers in the United States. We guide your wellness journey from start to finish by offering highly competitive pricing, a curated selection of premium models, and dedicated lifetime support long after your purchase.
Do I need an appointment to visit?
Yes, appointments are required. To give you our undivided attention, we host exclusive, private 1-on-1 consultations. You can easily reserve your private session online or by calling us directly at 303-395-1223.
What are the showroom hours?
Our Kent showroom is open Monday through Friday from 10:00 AM to 5:00 PM. Because we dedicate this time entirely to private, personalized consultations, please call ahead to book your session before stopping by.
What should I bring to my appointment?
Just yourself and a pair of socks (as shoes are removed to test the equipment). We highly recommend wearing comfortable clothing so you can fully experience every feature. If you are managing specific therapeutic needs, like chronic back pain, feel free to bring those details along so our specialists can guide you to the perfect model.
Is parking available?
Yes. We offer free, hassle-free storefront parking directly in front of our showroom.
Our Location: 5855 E 45th Ave, Suite A155, Denver, CO 80216
Can I test the chairs before making a decision?
Absolutely! Our Denver location is designed as a live testing center. We encourage you to experience and compare multiple advanced 3D and 4D models side-by-side so you can feel the precise differences in massage intensity and roller tracks.
Can I purchase a chair that isn't currently on the showroom floor?
Yes. If there is a specific model you want that isn’t currently on display, we can order it directly from the manufacturer for you. Speak with one of our showroom specialists to review available options, custom finishes, and delivery timelines.
Do you sell open-box or floor models?
Yes, we frequently feature a curated selection of open-box and floor models at excellent values, subject to current showroom inventory.
Do you offer delivery and setup for local residents?
Yes, we provide premium, white-glove delivery, assembly, and room-of-choice setup throughout Colorado. Our local service area includes:
- Denver
- Colorado Springs
- Boulder
- Cherry Hills Village
- Greenwood Village
- Highlands Ranch
- Lone Tree
- Castle Pines
- Bow Mar
- Greater Denver Area
Do you ship outside of Colorado?
Yes! Whether you are purchasing a massage chair for a second home, sending a gift, or relocating out of state, we offer seamless delivery and setup across all 48 contiguous states.
What kind of service and support do you provide post-purchase?
We stand by our products for the long haul. We provide lifetime local phone support and will directly coordinate any necessary warranty service or routine maintenance to ensure your chair performs flawlessly for years to come.
Do you offer massage chair financing?
Yes. We partner with trusted lenders—including Wells Fargo, Klarna, PayPal, and PayTomorrow—to provide flexible payment structures for qualifying customers.
- Specialized 72-month financing terms are available on select models, subject to credit approval.
Can I use my HSA or FSA card?
Yes. You can use your Health Savings Account (HSA) or Flexible Spending Account (FSA) card at checkout, provided your specific plan administrator allows it. To make the process completely seamless, our specialized HSA/FSA payment provider can assist you in obtaining the required Letter of Medical Necessity (LMN).
Do I have to pay sales tax on my purchase?
No. Washington residents can purchase from us tax-free. Because you are visiting a partner showroom, The Modern Back currently has no tax nexus in the state of Colorado.
Do you offer price matching?
Yes! We are committed to giving you the absolute best value. If you find a lower advertised price from any authorized competitor, we will gladly match it on any massage chair we carry.
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